Headland Garders - Terms & Conditions
Headland Gardens is perfectly situated close to everything you could need to make your stay with us perfect.
Check-in
Check-in is available from 2 pm on the day of arrival. Check-out is 10 am on the day of departure.
Upon check-in, the booking guest will be asked to supply his/her current ID and the bank/credit card(s) that was used to pay the accommodation fee and security bond $300 security bond is a hold on your credit card that takes 5-7 business days after checkout to release.
Keys will not be available to collect unless the booking has been paid in full and a photocopy of your driver’s licence and the credit card you made the booking with has been received prior to arrival.
Check-out & Key Arrangement
For check-out, the key(s) must be returned to drop off box or leave them in the room. Extra charges will apply if you are late in checking-out.
The apartment will be checked upon your departure for any damaged or missing property belonging to the apartment. You will be held responsible for any damage, breakages, theft or loss of any property on or in the premises including the building common area during your stay (including keys).
On departure, the apartment is to be left in a clean and tidy condition. Failure to leave the apartment in a satisfactory state might result in you incurring extra charges. We ask you to leave the kitchen clean and take out the rubbish to the appropriate rubbish bins before leaving. Extra cleaning charges will be incurred for cleaning dirty dishes, a fully loaded dishwasher, emptying the fridge, moving furniture from its original location, removal of rubbish, excessively smeared glass and excessive drink spills on the floor and / or balconies etc.
You authorise us to charge you for the additional costs we incur to clean the premises on your departure if this condition is not
observed.
Please DO NOT place recycling and bulk items on the hallway floors. Please kindly take them down to bin area. Any additional charge from Body corporate will be passed on to the guests violated the body corporate by-law.
General Rules
Guest Responsibilities
It is Guest’s responsibility to have read and understood these Terms and Conditions before making a booking and paying a deposit.
By making the booking Guests agree to enter into an agreement to rent the Premises from us in accordance with the Terms and Conditions. You are granted permission to occupy the property for holiday purposes only. This is not a residential tenancy agreement under the Residential Tenancy act.
The property must not be used for unlawful purposes. Use of the premises for any event or use other than as residential holiday accommodation will result in immediate termination of the booking and removal of the guest(s) and other occupants from the Premises, other costs or expenses being charged to the Guest’s bank card.
The property shall not be used by more than the number of guests (including the number of adult or children) listed on your booking, either to visit or to stay, without written approval. Any increase in numbers must be agreed in advance and may incur additional fees.
Guests must comply with the by-laws, rules and regulations of the Body Corporate (if applicable) and any reasonable direction of the operator. The booking will be terminated if any guest fails to comply after receiving a warning.
This is a Smoke-Free resort (this includes smoking on balcony, patio, bbq areas, game room, pool areas, gardens and basement).
No Party Policy and No Schoolies
Headland Gardens holiday apartments have a strict “No Party Policy”.
No Pets allowed
Breach of House Rules
Any breach of house rules, terms and conditions of booking and body corporate by-laws may result in eviction and a loss of accommodation payment and bond.
Parking
You are only permitted to park in a designated car park otherwise your vehicle might be towed.
Wi-Fi
Our Wi-Fi is complimentary to Headland Gardens’ Guests’ use. The Wi-Fi networks throughout our resorts are subject to third-party input. While we cover the bill for you, we cannot guarantee its performance. We do not take any responsibility nor will we compensate for any loss of connection should connection issues be traced to the
third-party provider.
Repair
In the event of faults and/or malfunctions of appliances or inclusions, we will do our best to fix or replace these items straight away – please report any maintenance issues to the office as soon as they are discovered. There is no obligation from the owner or Headland Gardens Holiday Apartment to compensate or discount including any breakdown of any machinery, hot water system or air conditioner.
Lost Property
Lost Property – if requested we will endeavour to recover and return items inadvertently left in a holiday property, but we take no responsibility for the recovery or return of these items. Postage and packaging are at the guest’s expense. Low-value items will be held for claiming if returned to our office, for a maximum of 1 week and if not
claimed will be disposed of.
Maintenance
In the event of any renovation, building work or road works being carried out in or near the apartment premises, such work is beyond the control of Headland Gardens and neither the Body Corporate, the Manager nor the Apartment Owner accept any responsibility for any disturbance, noise or inconvenience guests may suffer as a result.
Booking Terms and Conditions
Age:
You must be at least 18 years of age to make a booking of any accommodation.
Payment and Deposits
We accept payment by electronic transfer or direct bank deposit, into the account nominated on our invoice. We do not accept cash or cheques. A minimum of a deposit of $150.00 of the Total Booking Fee is required to secure your booking and must be paid at the time of making your booking.
The balance due can be paid on arrival except during the busy seasons, (30 days during Christmas, New Year and school holidays) before your arrival date. We will endeavour to send you a courtesy reminder 30 days before your arrival date, but the responsibility to make the payment rests with you. In any event, the Guest authorises Headland Gardens to process any balance due against the designated credit card at or around the due date.
By paying the deposit you agree to enter into an agreement to rent the premises from us in accordance with these Terms and Conditions. You are granted permission to occupy the property for holiday purposes only.
If the premises are damaged during your occupancy due to accidental, negligence or wilful act of any Guest or the Guests’ invitees, the Premises will be repaired by us at the cost of the Guest. Any damage over the amount of $500 may result in a report being lodged with the police as malicious damage.
Headland Gardens reserves the right to vary the policy at their discretion without prior notice. We strongly recommend travel insurance to cover you for any unforeseen circumstances. In the unlikely event that a booking must be cancelled by Headland Gardens, we will make every effort to transfer the booking and payment to a suitable date, within a six month period from the original booking date. No compensation will be offered or paid under any circumstances.
Loss, Damage or Injury
If on arrival you notice any existing damage or breakages within the Premises you must report your concerns regarding the condition of the property to our office by email within eighteen hours after the arrival. Otherwise, it is agreed that all is in order with the Premises.
Guests agree to not breach any health or fire regulations or other pertinent laws when residing in our accommodation.
Damages or breakage of any item in the apartment during the guest’s residency period is the guest’s responsibility. Costs of repairs and replacement will be charged to the guest’s credit card provided during check-in if the bond is insufficient to cover these items.
If a guest sets off a fire alarm to the Fire Department, guests may be liable for a brigade call out fee.
Headland Gardens reserves the right to terminate a guest’s tenancy with no monies or bond returned should any of the terms and conditions and house rules are not met.
Neither Headland Gardens nor the owner of the premises takes any responsibility for the loss or theft of your personal property or for any bodily injury that occurs on, or at, the premises. We recommend all guests purchase travel insurance as Management is not responsible for any injuries, illness or accidents that may occur whilst stay at our property.
We do not provide working safes in the apartments.
We are not responsible for any items left at the property after your departure. It is the Guest’s responsibility to ensure all personal items and/or property are collected and removed from the apartment at departure time.
Cancellation Policy
If you make the booking through a third-party platform (such as Booking.com or Airbnb.com), please refer to the detailed cancellation policy from your booking platform
For direct bookings:
Cancellation made by guest
- The guest can cancel free of charge until 14 days before arrival. (30 days during Christmas, and school holiday)
- The guest will be charged first night rate if they cancel in 14 days but no less than 30 days before
arrival. - The guest will be charged the total price of the reservation if they cancel in 14 days before arrival
Cancellation policies may vary according to apartment type. Please check the apartment conditions
when selecting your apartment above.
Cancellation due to government restriction on travel
In the event of a forced cancellation due to government restrictions on travel, guests will be offered a
postponement of their booking. A credit voucher to the value of the original booking will be issued. This will be
valid for 6 months from the issue date. The original deposit will be held in trust and credited to the new booking.
There are no refunds in these circumstances unless genuine hardship can be proven.
